Privacy Policy

Last updated: 2026-11-01

Secure Nest is a society management platform owned and operated by iTech Solutions ("we", "us", or "our"). This policy explains how we handle personal data when you use the Secure Nest mobile apps, dashboard, and website at securenest.me (together, the "Services").

1. Our role and your society's role

Most data in Secure Nest is added by or for a housing society, RWA, or apartment community. The society decides how the platform is used in its community, and we process that data to provide the Services for the society. For our website, enquiries, and customer accounts, we decide how the data is used.

2. Information we collect

  • Residents and committee members: name, phone number, email address, profile photo, society, tower and flat details, vehicle details, and owner or tenant details.
  • Visitors, delivery partners, and domestic help: name, mobile number, visit purpose, vehicle number, flat visited, entry and exit times, approval records, and any visitor photo or ID proof captured at the gate.
  • Guards and staff: name, contact details, duty check-in and check-out times, patrol scans, attendance, and verification documents kept by the society.
  • Society records: maintenance bills, dues, payment status and transaction references, expenses, complaints, notices, polls, bookings, documents, and any posts, listings, or services you add.
  • Location: your device location when you allow it, for features such as SOS alerts, Near By, and gate or patrol verification.
  • Device and usage data: IP address, device type, operating system, access times, in-app activity, and notification tokens.
  • Website enquiries: the details you enter in our Contact or Request Demo forms, such as your name, phone number, email address, society, city, and message.

Payments are handled by third-party payment gateways. We receive payment status and transaction references, and we don't ask for or store your full card number, CVV, UPI PIN, or banking password.

3. How we use information

  • To operate visitor approvals, gate entries, security, billing, complaints, notices, bookings, and other modules your society enables.
  • To send alerts, reminders, and service messages by push notification, SMS, email, or WhatsApp.
  • To respond to SOS and emergency alerts raised through the Services.
  • To respond to enquiries, arrange demos, and provide customer support.
  • To secure, maintain, and improve the Services, and to prevent misuse.
  • To meet legal, tax, audit, and regulatory obligations.

4. How information is shared

We do not sell your personal data. We share it only where needed:

  • Within your society: with authorised admins, committee members, guards, and residents, according to their role. For example, a guard can see a visitor request for the flat being visited.
  • Service providers: companies that help us deliver the Services, such as cloud hosting, notification, SMS, WhatsApp, email, payment, and form-delivery providers.
  • Legal reasons: when required by law or a government request, or when reasonably necessary to protect people's safety or our legal rights.
  • Business changes: with a successor or adviser if our business is reorganised or transferred, subject to this policy's protections.

5. Website forms, cookies, and third-party content

Our website forms are delivered to us by email through FormSubmit, which may keep submissions for up to 30 days. Our website does not set its own advertising or analytics cookies. It loads fonts, styles, and scripts from third-party providers, including Google Fonts, jsDelivr, and cdnjs, which can receive your IP address and browser details when a page loads. If you use our WhatsApp, Facebook, Instagram, Google Play, or App Store links, those services' own policies apply.

6. Data retention

We keep personal data only as long as needed for the purposes above, including while your society uses the Services, and as required for legal, tax, audit, or dispute-resolution purposes. A society can ask us to remove its data when its subscription ends, unless we must keep certain records by law.

7. Security

We use role-based access and industry-standard security measures to protect data. No online service can be completely secure, so please keep your login details and device safe, and tell us promptly if you suspect unauthorised access.

8. Your rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023 where it applies, you may ask to:

  • Access a summary of your personal data and how it is processed.
  • Correct, update, or complete your data.
  • Delete your account or data, where we are not required or permitted to keep it.
  • Withdraw consent you have given, and opt out of non-essential messages.
  • Nominate another person to exercise your rights if you die or become incapacitated.
  • Raise a grievance with us, and then with the Data Protection Board of India where applicable.

Email us to make a request. Where your society controls the record, such as a visitor log or billing entry, we may need to involve the society's admin. You can also control location and notification access in your device settings, although some features may then stop working.

9. Children

Secure Nest accounts are intended for adults. We do not knowingly allow children to create accounts. If a child's data has been added without appropriate parent or guardian consent, please contact us so that we can address it.

10. International processing

Our service providers may process data on servers outside India. Where this happens, the transfer is carried out as permitted by applicable law.

11. Changes to this policy

We may update this policy from time to time. We'll change the "Last updated" date above, and we'll notify you through the Services or by email when a change is significant.

12. Contact and grievances

For privacy questions, data requests, or grievances, contact the Grievance Officer, iTech Solutions, Sadul Colony, Bikaner, Rajasthan, India, at hello@itechs.co.in or secure.nestapp@gmail.com.