These Terms of Service are an agreement between you and iTech Solutions, the owner and operator of Secure Nest ("we", "us", or "our"). They apply to the Secure Nest mobile apps, dashboard, and website at securenest.me (together, the "Services"). By using the Services, you agree to these terms. If you accept them for a society, you confirm that you have authority to do so.
Secure Nest helps housing societies, RWAs, apartments, and gated communities manage visitors, security, billing, complaints, communication, amenities, and related work. Available features depend on your society's plan and the modules it enables, and they may change as we improve the Services.
A society using the Services is responsible for its rules, billing settings, amounts, approvals, and administrative decisions. It must have a lawful basis to add and use the personal data of residents, visitors, staff, and vendors, including giving any required notices and obtaining any required consents. Disputes between residents, staff, vendors, and the society remain between those parties.
Secure Nest supports a society's security arrangements but does not replace guards, CCTV, or emergency services. SOS, fire, and medical alerts depend on devices, permissions, power, networks, and the people receiving them, so they may be delayed or fail. In an emergency, call local emergency services directly, such as 112 in India. We do not guarantee that the Services will prevent any unauthorised entry, loss, injury, or damage.
Maintenance and other payments made through the Services are processed by third-party payment gateways, under their terms. We are not a bank, and we don't hold society funds. The society is responsible for its charges, invoices, tax treatment, and refunds to residents.
You agree not to:
You keep ownership of content you add, such as complaints, posts, listings, services, photos, and documents. You give us permission to host, display, and process it as needed to provide the Services. Listings and services offered by users are their own responsibility. We don't verify or guarantee them, and we are not a party to any deal between users. We may remove content that breaches these terms.
Our Privacy Policy explains how we handle personal data.
The Services may connect to third-party services and hardware, such as app stores, payment gateways, messaging providers, CCTV, RFID, and biometric devices. We aren't responsible for their availability, accuracy, or terms. Availability of an integration can depend on your plan, hardware, and setup.
We and our licensors own the Services, including the software, design, and the Secure Nest name and logo. We give you a limited, non-exclusive, non-transferable right to use the Services for their intended purpose while these terms apply.
We work to keep the Services reliable, but they may sometimes be unavailable or contain errors, including because of maintenance or network failures. To the extent the law allows, the Services are provided "as is" and "as available", without warranties of uninterrupted operation or fitness for a particular purpose.
To the extent the law allows, we are not liable for indirect, incidental, special, or consequential losses, or for loss of profits, data, or goodwill. Our total liability for any claim relating to the Services is limited to the fees paid to us for the Services by you or your society in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.
You may stop using the Services at any time, and a society can end its subscription by contacting us. We may suspend or end access if these terms are breached, if fees remain unpaid, or if needed to protect users or the Services. When a subscription ends, a society may request an export of its data within a reasonable time, after which we may delete it as described in our Privacy Policy.
These terms are governed by the laws of India. Please contact us first so that we can try to resolve any dispute informally. Subject to applicable law, the courts at Bikaner, Rajasthan have exclusive jurisdiction.
We may update these terms from time to time. We'll change the "Last updated" date above, and we'll give notice through the Services or by email when a change is significant. Continuing to use the Services after a change takes effect means you accept the updated terms.
iTech Solutions, Sadul Colony, Bikaner, Rajasthan, India. Email: hello@itechs.co.in or secure.nestapp@gmail.com.