What maintenance Request Tracking does
With maintenance Request Tracking, Secure Nest tracks physical maintenance work — plumbing, electrical, lift repairs — from request to completion. Committees and residents both see the same record, so there's no back-and-forth over what actually happened.
Key benefits
- Committee sees every open maintenance job at once.
- Requests can be assigned to specific staff.
- Before/after notes and photos supported.
- Repeat issues are easy to spot over time.
How it works
1
Turn it on
The admin enables maintenance Request Tracking for your society from the Secure Nest dashboard — no separate installation needed.
2
Set your rules
Configure it to match how your society actually works: who can approve, what gets logged, and who's notified.
3
It runs itself
From here, maintenance Request Tracking works in the background — residents, guards, and the committee all see the same up-to-date record.
Why societies choose this
The value of maintenance Request Tracking shows up most during the busy moments: peak hours, events, or when the regular staff member is on leave. A system that doesn't depend on memory holds up better than a register or a WhatsApp thread.
Frequently asked questions
In most cases, yes. Maintenance Request Tracking runs on the Secure Nest app and dashboard, and where hardware is involved (like cameras or access devices), it's designed to work alongside common existing setups rather than requiring a full replacement.
Yes — it's built for residents and staff who may not be comfortable with complex apps. Most residents are up and running within their first use, and guards typically need only a short walkthrough.
Yes. Records created through this module are stored securely and access is limited by role, so residents, guards, and committee members only see what's relevant to them.