What resident Feedback System does
Resident Feedback System asks residents to rate how a complaint was resolved, giving the committee a satisfaction signal. It's built as part of the Secure Nest platform so it works together with the rest of your society's daily operations, not as a bolted-on extra.
Key benefits
- Simple rating after every ticket closes.
- Flags vendors or staff with recurring low scores.
- Optional comments for more detail.
- Feeds into the committee's service reviews.
How it works
1
Turn it on
The admin enables resident Feedback System for your society from the Secure Nest dashboard — no separate installation needed.
2
Set your rules
Configure it to match how your society actually works: who can approve, what gets logged, and who's notified.
3
It runs itself
From here, resident Feedback System works in the background — residents, guards, and the committee all see the same up-to-date record.
Why societies choose this
The value of resident Feedback System shows up most during the busy moments: peak hours, events, or when the regular staff member is on leave. A system that doesn't depend on memory holds up better than a register or a WhatsApp thread.
Frequently asked questions
In most cases, yes. Resident Feedback System runs on the Secure Nest app and dashboard, and where hardware is involved (like cameras or access devices), it's designed to work alongside common existing setups rather than requiring a full replacement.
Yes — it's built for residents and staff who may not be comfortable with complex apps. Most residents are up and running within their first use, and guards typically need only a short walkthrough.
Yes. Records created through this module are stored securely and access is limited by role, so residents, guards, and committee members only see what's relevant to them.