What service Vendor Assignment does
Service Vendor Assignment is one of the modules societies ask for most. In short, it assigns a complaint directly to the right external vendor, with the ticket details attached — removing a task that used to depend on a register, a phone call, or someone remembering.
Key benefits
- No re-explaining the issue over a phone call.
- Vendor contact and job history kept together.
- Office can compare vendors by response time.
- Reduces back-and-forth over what was reported.
How it works
1
Turn it on
The admin enables service Vendor Assignment for your society from the Secure Nest dashboard — no separate installation needed.
2
Set your rules
Configure it to match how your society actually works: who can approve, what gets logged, and who's notified.
3
It runs itself
From here, service Vendor Assignment works in the background — residents, guards, and the committee all see the same up-to-date record.
Why societies choose this
Service Vendor Assignment is designed to fit into how Indian housing societies actually run day to day — including patchy connectivity at the gate and guards who may be more comfortable on a simple phone screen than a full admin console.
Frequently asked questions
In most cases, yes. Service Vendor Assignment runs on the Secure Nest app and dashboard, and where hardware is involved (like cameras or access devices), it's designed to work alongside common existing setups rather than requiring a full replacement.
Yes — it's built for residents and staff who may not be comfortable with complex apps. Most residents are up and running within their first use, and guards typically need only a short walkthrough.
Yes. Records created through this module are stored securely and access is limited by role, so residents, guards, and committee members only see what's relevant to them.